Shipping

You can choose to have your gifts sent directly to the recipient anywhere in New Zealand.  Our team aims to dispatch all orders within 24-48 hours (excluding weekends).  If for some reason there is a delay on your order our friendly team will contact you to discuss a satisfactory outcome. 

The General Rate of $5.95 (inclusive of GST) applies to urban addresses in mainland North and South Islands, but not to other island addresses (eg Great Barrier Island, Waiheke Island, Chatham Islands and Stewart Island) – please contact us for a shipping quote through the Contact us page and we will get back to you within 24 hours (excluding weekends/holidays). 

Rural Delivery addresses have a charge of $15.95 (inclusive of GST).  Failure to select the Rural Delivery shipping option for a RD address will result in a delay to delivery. 

Your obligation:

It is imperative that during the order process you enter the correct delivery address. If there is any client error in the address specified, re-delivery to the correct address will incur an additional delivery charge. It is your responsibility to promptly advise Box of Fluffies if an order is not delivered when expected. We will then contact the Courier Company for clarification and arrange for prompt delivery. Box of Fluffies will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.