Do you include any receipts, invoices or packing slips with my order?
We want your recipient to feel like a Box of fluffies when they open their special delivery, we will never send out any receipts, invoices or packaging slips with our packages it really kills the mood and makes it feel transactional!
Is it possible to specify a particular date for delivery?
While we can't guarantee delivery on a certain date, the courier company will do their absolute best! Just keep in mind the minimum time frames for delivery to each region but regardless, you can select a preferred delivery date at checkout, or contact us email@example.com and we will see what we can do for you.
Please note that couriers only work standard business hours and normal deliveries are not made on the weekend. We are also prevented from delivering alcohol on Good Friday, Easter Sunday, Christmas Day, or before 1pm on Anzac Day.
Can I track my delivery?
Yes, as soon as the courier collects your gift box, we automatically send an email with your tracking number to the email address you supply. If for some reason you don't receive it, or you delete the email, please get in touch by emailing firstname.lastname@example.org
Where is my order?
We would firstly advise that you check the delivery tracking email sent through when the item was collected by the courier. If that doesn’t provide you with sufficient information, please get in touch by emailing email@example.com and we would be happy to help you!
What are the delivery options and charges?
Jump on over to our delivery page for information about our delivery options, charges, and time frames, or get in touch for any specific questions firstname.lastname@example.org
Should I send my gift signature required or should I give authority to leave?
Due to the nature of our gift boxes, all parcels are sent standard with a 'signature required'. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to call to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time.
If you would prefer to give the courier authority to leave the parcel without a signature, simply tick the ‘No Signature Required’ box at check out, and include instructions on where you would like the courier to leave the gift in the ‘Special Delivery Instructions’ box. By giving the authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered as the gift will be left unattended. Box of Fluffies isn’t responsible for what happens to the gift box after the courier has delivered the item.
How do I know if an address is a rural delivery?
You can check by entering the address here:
Do you ship internationally?
No, sorry. But we can deliver boxes to you and you can ship them internationally!
What if my order arrives damaged?
Please let us know as soon as possible if your order has arrived damaged, and email us with a photo - we will do everything that we can to resolve the situation email@example.com